Four Steps . . . . AND SOME MORE

Delegating	Role of Feedback	Controlling Skills	Performance Appraisal Checklist	Strengthening Self-Discipline	Dealing with Rule Violations
Determine what task to delegate	Observe and confirm need for reinforcing or corrective feedback	Assign the work as planned	Personal preparation	Issue clear, concise, reasonable rules and regulations	Act promptly
Identify a worker to delegate to	Identify performance deficiencies	Record and evaluate progress vs plan (IF not progressing ok, go to step 3)	Conduct the appraisal discussion	Set a good example	Get all the facts
Delegate task and authority	Prepare content for feedback	Overcome roadblocks to progress (AFTER removing roadblock, return to step 2 and continue to review and record progress vs plan)	Close the discussion	Communicate clearly	Decide what action to take
Control the delegated work	Provide corrective feedback	Complete the work when work has reached the final checkpoint (End of process)	Post appraisal and follow-up	Keep complete records	Hold the disciplinary interview
					Use the appeal procedure

Resolving Grievances	Better Delegation	Types of Disciplinary Action	Planning Skills	Problem Solving Skills	Priority Skills
Get the facts	Analyze your job	Feedback	Establish the goals	Define the problem and look for a standard operating procedure ( IF SOP exist, go to step 4)	Prepare the work week and day
Consider the facts	Decide what to delegate	Coaching	Organize your productive resources (IF not, go to step 3; IF yes, go to step 4)	Identify possible solutions	Set and reset priorities
Make a decision	Plan the delegation	Oral reprimand	Find an alternative method, if required	Select the most promising solution	Delegate tasks and complete the work
Notify the worker of the determination	Select the right person	Written reprimand	Set up controls with checkpoints (GO to controlling)	Apply the solution	Document and report accomplishments, problems, and opportunities
	Make the delegation	Recommending termination
	Follow up
Spoken Communication		Communicating skills		Motivation Skills
Instructing = to tell		Select the type of communication to use		List the supervisory activities that contribute to a motivated atmosphere
Interviewing=to obtain		Guide the communication session to a productive conclusion		Identify the indicators of a motivated atmosphere
Discussing=talk out		Verify the your purpose was achieved		Observe behavior of individuals and group (IF yes, go to step 4; IF not, go to step 5
Negotiating=to gain				Get input from (interview) employee(s) involved
				Take appropriate corrective action